Terms & Conditions

Welcome to Horent ("Horent," "we," "us," "our"), operated by Horent Ventures Ltd, a company registered in Nigeria (RC: 8922762). These Terms and Conditions govern your use of horent.com.ng and any related services (the "Platform").

By accessing or using the Platform, you agree to be bound by these Terms. If you do not agree, please do not use the Platform.

1. What Horent Does

Horent is a marketplace that connects guests seeking short-stay furnished accommodation with verified property owners/hosts ("Hosts") in Nigeria. Horent lists available properties, facilitates bookings, and provides support before, during, and after a stay. Horent does not own the listed properties unless explicitly stated.

2. Eligibility

You must be at least 18 years old to book a stay or list a property on Horent. By using the Platform, you confirm that you meet this requirement.

3. Account Registration

Some features require you to create an account. You agree to provide accurate, current information and to keep your login details confidential. You are responsible for all activity under your account.

4. Bookings

• All listings on Horent are reviewed before being published, but availability can change without notice.
• To secure a stay, a reservation deposit or full payment (as specified on the listing) is required.
• A booking is only confirmed once Horent issues a Booking ID and confirms payment.
• You are responsible for reviewing the property details, price, and stay duration before confirming a booking.

5. Payments

• Payments are made through the channels specified by Horent (bank transfer, card, or other approved methods).
• Prices listed are per stay unless otherwise stated and may include or exclude service fees — this will be made clear at checkout.
• Horent is not responsible for payments made outside of official Horent channels (e.g., directly to a Host without Horent's involvement).

6. Cancellations and Refunds

Cancellations and refunds are governed by our separate Refund Policy, which forms part of these Terms.

7. Host Responsibilities

Hosts listing properties on Horent agree to:

• Provide accurate descriptions, photos, and pricing
• Keep the property available and in the condition described
• Communicate promptly with Horent and guests regarding availability or issues

8. Guest Responsibilities

Guests agree to:

• Use the property respectfully and only for the agreed purpose and duration
• Report any issues with the property to Horent promptly
• Not sublet, extend, or misuse the property without Horent's or the Host's consent

9. Scope of Horent's Responsibility — Guest Safety

Horent's role is to verify listed properties and facilitate a booking between a guest and a Host. Horent's responsibility for a guest's safety and wellbeing is limited to the property and the duration of the confirmed stay.

Horent is not responsible for incidents, disputes, or harm that occur:

• Before check-in or after check-out;
• Away from the booked property (including during transport to or from the property);
• As a result of the guest's or a third party's independent actions unrelated to the condition or conduct of the property itself.

Where a guest reports an incident of this kind, Horent will engage supportively and in good faith, and may assist by facilitating contact with the relevant property or advising the guest to contact appropriate authorities — but doing so is a courtesy, not an admission of liability or an obligation to investigate on the guest's behalf.

10. Law Enforcement and Legal Requests

Horent will cooperate with legitimate requests from law enforcement or other authorities, but only through proper legal channels. Specifically:

• Requests for information, footage, or records held by a Host or property (e.g., CCTV) must be directed to that Host or property directly, or supported by formal legal process. Horent does not hold or control property-level footage and cannot supply it on a Host's behalf.
• Any formal request directed at Horent itself will be reviewed by Horent's legal counsel before any information is released.
• Horent will not share a Host's or another guest's personal contact information with a third party — including another guest — without consent or formal legal requirement, as set out in our Privacy Policy.

11. Verification and Limitation of Liability

Horent takes reasonable steps to verify listed properties before they go live. However, Horent does not guarantee the accuracy of every listing at all times and is not liable for:

• Changes made by Hosts outside Horent's knowledge
• Disputes arising from conduct of guests or Hosts during a stay
• Indirect, incidental, or consequential damages arising from use of the Platform
• Matters outside Horent's scope of responsibility as described in Section 9

Horent's total liability in connection with any booking is limited to the amount paid for that booking.

12. Dispute Resolution

If an issue arises with a booking, contact Horent support first. We will make reasonable efforts to mediate between guest and Host. Where resolution is not possible, disputes shall be handled in accordance with the laws of the Federal Republic of Nigeria.

13. Changes to These Terms

Horent may update these Terms from time to time. Continued use of the Platform after changes are posted constitutes acceptance of the updated Terms.

14. Contact

For questions about these Terms, contact us: